Ticketing System Infomation


Ticketing System
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. A ticket system toll road (also known as closed toll collection system, as opposed to a flat-rate toll road, is utilized by some state toll road or highway agencies that allows a motorist to pay a toll rate based on the distance traveled from their origin to their destination.

eGroupWare-troubleticket-workflow.png

Features
Service Portal
knowledge Base
Email Request
Multi-Site Support
SLA Management
API Integration
Business Rules
Notification Rules
Reports
User Survey
ability to send tickets by email
ability to view the status of tickets

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